© Reuters. A woman uses a mobile phone as she walks past an Optus store in Sydney, Australia, February 8, 2018. REUTERS / Daniel Munoz / File Photo
SYDNEY (Reuters) – Australia’s No 2 telecommunications company Optus, owned by Singapore Telecom, said it would contact 10 million customers whose personal information was taken away in a “stellar” hack. vi”, but no business customers were compromised.
Optus CEO Kelly Bayer (OTC:) Rosmarin said she was furious and regretful that an overseas entity had hacked into the company’s customer information database, accessed the home address of the company. , driver’s license and passport number in one of the country’s largest cybersecurity breaches.
Around 9.8 million accounts could be compromised, equivalent to 40% of Australia’s population, but “that’s the absolute worst-case scenario (and) we have reason to believe the true number is less than that.” ” said Bayer Rosmarin.
Bayer Rosmarin said corporate customers appeared to be unaffected and there was no indication that the intruder had obtained customer bank account details or passwords. Police and cybersecurity authorities are still investigating the attack, which Optus told customers on Thursday.
“We will specifically identify which (affected) customers and proactively contact each customer to clarify what information they have,” Bayer Rosmarin said in an online press conference on Friday. they were exposed and taken away.
“I’m angry that there are people out there who want to do this to our customers. I’m disappointed that we haven’t been able to prevent it … and I’m so sorry,” she added.
She declined to provide details on how the attacker breached the company’s security, citing an ongoing criminal investigation, but noted that the attacker’s IP address – the unique identifier of the attacker. computer – seems to move between unknown countries in Europe.
As a major telecommunications company, Optus sees itself as a target for cyber-attackers and regularly repels attempts to compromise their systems but “this particular thing is unlike anything we’ve ever seen before.” have seen it before and unfortunately it worked,” she said.