Tech

Customer experience and the future of work


Key trends such as the impact of covid-19 on accelerating digital commerce, remote and hybrid work, and changing employee expectations leading to “major resignations” are having an impact profoundly influence workforce strategy at contact centers around the world. Indeed, as an industry that requires a high number of employees, often in positions that pay by the hour, and with roles increasingly enabled by technology, it can be argued that customer experience (CX) is a common factor in understanding many of the disruptive global trends affecting the workforce.

Cover image

This report, “Customer Experience and the Future of Work,” examines how organizations worldwide are re-evaluating their workforce and CX processes in the post-pandemic era. Based on a survey of 800 executives and a series of expert interviews, the report includes the following key findings:



Source link

news5h

News5h: Update the world's latest breaking news online of the day, breaking news, politics, society today, international mainstream news .Updated news 24/7: Entertainment, Sports...at the World everyday world. Hot news, images, video clips that are updated quickly and reliably

Related Articles

Back to top button