Pokémon Scarlet and VioletNew monster-collecting RPG from Game Freak, which has been enthralled since they launched on November 18 for objectively terrible technical performance that is only appreciated by countless glitches. (At least one error is fine: It Lets you hunt shiny Pokémon more easily). These two games are clearly not ready for prime time, and now some players are looking for a refund from Nintendo.
scarlet and Violet there was a janky-ass launch. Among the omissions are slow frame rates when crawling, horribly graphical pop-ups, characters and monsters skimming each other. Even Pokéballs create some special problems, such as causing the scene to disappear or causing the camera to mess up. The holes seem endless, affecting the gameplay to the point of scarlet and Violet became the worst rated game in the series. On Reddit, buyers have requested refunds for their digital purchases since the game’s official launch last Friday, November 18th, moreover, many are claiming success.
“I received a refund from Violet’s eshop last night after feeling the game wasn’t in a state I felt was acceptable for an AAA release,” Redditor Hotdog_Daddy Posted on r/Pokémon on November 20. “The agent actually told me that with the situation regarding the condition of Pokémon S/DRAW she will advance my case to make sure the refund is approved. It was approved an hour later.”
“Welcome to the refund team,” to an answer. “Honestly, it sucks to have to do this. But we’re actually capable of generating some backlash. Maybe we’ll get a proper patch and update, in which case I’ll buy the used game. Until then, never will [I] New purchase Pokémon game unless it’s really AAA grade.”
In another post, user Jaded_Goth get thousands of upvotes said, “Refunded. I will no longer be part of the problem. […] There will be a lot of people who will protect this brand until the day they die. But can you honestly look at this game and tell me this is their best attempt? The FPS and graphics made me double check whether I accidentally played this game on the toaster. Somehow, they removed a lot of great features and quality of life like showing status animations, deciding to share experience points, turning off combat animations that I could continue.”
They concluded: “Since I have complained about the state of this game, I cannot participate in the matter anymore. I got my money back and feel so much better.”
Of these and one equal few other topicmuch Redditors are sharing their own experiences trying to get refunds from Nintendo. Many claim success, but some say that Nintendo’s customer support requires some finesse before agreeing to a refund.
Kotaku reached out to Nintendo for comment but could not independently confirm the details of the refund that was issued.
Pokémon Scarlet and Violet is the latest entry in the series, and while it’s buggy as hell, the game at least introduces some new monsters to collect. This includes a cute killer ghost dog, a mascot that looks like Apple Jacksand a yassified peacock. Maybe future patches will make the game around them easier to enjoy. One can hope, right?