Telehealth Coviu Platform Adds Language Interpretation Service

Australian telecommunications company Coviu has partnered with language service provider Ezispeak Health to provide video telehealth video-on-demand language assistance.

Available in more than 300 languages, the integrated service instantly connects patients to their GP and National Accreditation Authority for certified interpreters and translators.

According to a press release, Ezispeak Health is the only language solution created specifically for the healthcare sector. With more than 3,000 interpreters, this privately held company also serves other industries, including government, telecommunications and utilities.

In the Ezispeak case study with Alfred Hospital, staff said they had quicker access to language assistance, which took two to three minutes without a reservation. Both staff and patients find the service easy to use, describing it as a “better or equal choice” than telephone interpreting.


Australia is a multicultural country with around seven million people from culturally and linguistically diverse backgrounds (CALDs), including immigrants and people of Indigenous descent.

Given this reality, it’s not realistic to have “one language that fits all approaches” to healthcare delivery, Coviu said. There is an increasing risk of people with CALD misinterpreting their diagnoses due to language barriers, which can lead to hospitalization or worsening health conditions.

“We underestimate the importance of being understood and understood in a medical setting. Healthcare systems are always complex – and that’s when language isn’t a barrier,” said CEO and person Coviu founder, Dr. Silvia Pfeiffer said.

During a pandemic, Coviu notes that CALD patients often bring in their family or friends as interpreters. However, this is not an ideal situation for those who want to protect their sensitive information.

The company says its latest proposal will make those patients less dependent on their colleagues with access to an independent interpreter who will remain medically impartial and accurate. economic.

“Through video-on-demand interpretation, patients with CALD backgrounds can better communicate with staff, receive more equitable medical care, and allow them to truly be heard in the process.” , says Dr. Pfeiffer.


Last year, the social network of doctors Adjacent also added a language interpreter tool that connects providers to their preferred interpreting service during visits.

Just last week, Jeeniean on-demand medical interpretation platform that mostly caters to healthcare businesses, has raised $9.3 million in Series A funding. The company provides interpreter services with options to choose video or voice options, as well as American sign language options.

Another telemedicine company in the US, Cloudbreak Healthreceived $10 million in investment in 2020 to develop a platform that combines integrated language services and telehealth.

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